About Us
Haven Phones UG is a UK-based company specializing in the sale and shipment of both refurbished and brand-new Apple and Samsung products. We provide top-quality iPhones, MacBooks, and Samsung devices sourced from the UK and US, ensuring authenticity and reliability. Our mission is to offer affordable and high-quality technology solutions to customers across East Africa, including Uganda, Kenya, and Tanzania. and Free delivery to Uganda.
We pride ourselves on seamless transactions, secure payment methods, and timely deliveries. With trusted global shipping partners and a customer-first approach, Haven Phones UG guarantees satisfaction with every purchase.
1. Payment Methods
Note: * Before shipping any items from the invoice the client is required to make an initial deposit for the item to be bought and delivered to their current location *
At Haven Phones UG, we have a transparent and secure payment policy to facilitate seamless transactions for our customers. Clients are required to make an initial payment for the products they wish to purchase. Payments can be made through the following methods:
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Airtel Money / MTN Mobile Money (for East African customers)
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Bank Transfer (available for all clients worldwide)
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Chipper Cash (for fast, secure transactions)
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Visa / MasterCard (for card payments, using a POS machine)
⚠️ Important: To make a Visa/MasterCard payment, you must be physically present at our office in England. Otherwise, we recommend using bank transfer or mobile money options.
2. Shipping & Delivery
We ensure fast and reliable shipping services for all our customers.
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Delivery Time: Products are delivered within 4 to 5 days to Uganda after payment confirmation.
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Shipping Carriers: We ship through trusted global courier services including DHL, Posta Uganda, EMS, UPS, and FedEx.
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Tracking Services: All shipments come with tracking numbers, ensuring full transparency in the delivery process.
Our partnership with leading couriers guarantees that your order arrives safely and on time, no matter where you are in East Africa.
3. Refund Policy & Product Security
Haven Phones UG is committed to ensuring customer satisfaction and product security.
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Refunds & Returns:
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Refunds are only applicable in cases where the product arrives damaged, defective, or significantly different from what was ordered.
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Customers must report any issues within 24 hours of receiving the product to be eligible for a refund or replacement.
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Refunds take 5-7 working days to be processed.
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Product Security:
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All devices are shipped with original packaging and accessories.
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Each product is fully tested and verified before shipment.
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Customers receive a video proof of their product’s condition before it is dispatched.
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4. Delivery Process
We have a simple 4-step process to ensure a smooth delivery experience:
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Select Your Desired Product – Choose from our wide range of iPhones, MacBooks, and Samsung devices.
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Contact Us – Reach out via WhatsApp: +44 7446 146872 or Email: havephoneug@gmail.com to place your order.
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Invoice & Payment – We generate an official invoice and guide you through the payment process.
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Shipping & Delivery – After payment confirmation, your product is securely packaged and shipped within a few days.
5. Inspection or Pickup from UK
Customers who prefer to inspect or pick up their products in person can visit our UK office at:
Haven Phones UG Office Address:
📍 Street: 23 Bishopgate Street
🏙 City: Seawick, UK
📮 Postal Code: CO16 7DB
6. Contact Information
For any inquiries, purchases, or customer support, reach out to us through:
📞 WhatsApp: +44 7446 146872
📧 Email: havephoneug@gmail.com
Our dedicated customer service team is always ready to assist you!
Meet the Team
Mei Ling
Director of Supply Chain & Distribution
Jennie Welch
Chief Operations Officer (COO)
Okello Peter
Express Shipping Coordinator (UGANDA)